Helpline Feedback

This form collects your name, email address and client reference number in order to help us ensure that the feedback is from a genuine caller to the charity's helpline. Please visit our privacy notice for more information about how we manage and protect your data.

Name: *

Email address: *

Client reference: *

* This enables us to make sure the post is from a genuine helpline caller.

How satisfied were you with the way your call was answered?: *

Was the advisor able to answer your query?: *

Was the information accurate?: *

How would you rate the overall call?: *

Were you referred to a partner organisation?: *

Partner organisation name:

How satisfied were you with our partner?:

Are you able to provide us with some very brief details about why you called us and how our advisers were able to help?:

Are you happy for us to share your feedback on our website and social media channels using only your first name?: *