Complaints Policy

The charity aims to deliver a high standard of service at all times. If you are unhappy or have any concerns about any aspect of our service, please write to:

The Complaints Officer
Debt Advice Foundation
1 Anchor Court
Commercial Road

The Complaints Officer will fully investigate your complaint and liaise directly with you. We would hope to reach a satisfactory resolution to your concerns at this stage.

If however, you are unhappy with the outcome of your complaint, you can request that you complaint is reviewed at a higher level within the organisation.

If we cannot reach an agreement and resolve your complaint, a final response letter will be provided to formally set out the charity's position. You will also be provided with details of the Financial Ombudsman Service, an independent service set up by Government to investigate consumer complaints.