Treatment of payday borrowers could be grounds for formal complaint | Debt Advice Foundation

Treatment of payday borrowers could be grounds for formal complaint

An analysis by Citizens Advice of client cases involving payday lenders suggests that three quarters of them could have been sent to the Financial Ombudsman Service as formal complaints.

The cases included people being chased for repayments on loans they had not taken out, potential fraud cases and people being harassed with threatening messages despite offering payments.

 

An analysis by Citizens Advice of client cases involving payday lenders suggests that three quarters of them could have been sent to the Financial Ombudsman Service as formal complaints.

The cases included people being chased for repayments on loans they had not taken out, potential fraud cases and people being harassed with threatening messages despite offering payments.

 

Many experiences were in contravention of codes of practice put in place by payday lender trade associations, which state that customers should be treated fairly.

Citizens Advice analysed 665 cases from the first six months of this year, and suggested that 76% could have been forwarded to the Ombudsman.

For more on this story, click here

Helpine Logo
Helpline Callback

If you’re unable to call our free debt helpline number 0800 043 40 50 right now, you can fill in the form below and one of our advisors will call you back at a time of your choosing.

Call for FREE debt advice on


0800 043 40 50

Monday to Friday 8am to 6pm