Payday lender accidentally charges borrowers twice

 

The UK's biggest payday lender blamed an internal system error which resulted in extra payments being taken from bank accounts.

 

This may have led to bounced payments and financial difficulty for some of its customers.

 

Wonga has promised that extra costs and charges incurred will be refunded and apologised for the inconvenience caused. 

 

David Rodger, CEO of Debt Advice Foundation said;

 

“Short-term lenders generally make up a relatively small amount of the credit that our callers have, however debts can quickly spiral if you don’t make the necessary payments due to the high interest rates they often charge.

 

“If you have a payday loan and are struggling to pay it back, call our advisers who will talk you through the available solutions.”