Ethical Debt Advice Charter

The Framework

Debt Advice Foundation’s “Ethical debt advice Framework” is based on three fundamental principles:

  • The consumer has an obligation to make their best sustainable offer (to repay what they can afford to).
  • The debt adviser has an obligation to verify the facts and provide the most appropriate (and least drastic) advice based on those facts.
  • The creditor has an obligation to "treat their customers fairly" and (assuming that the debtor and the debt advisers have carried out their obligations) agree to the solution proposed.

Application of the Framework

How does this affect the way the charity works?

  • Our advice and support is available to everyone who needs it, no matter what their economic or social circumstances.
  • Our advice is based on the following key principles (in order of importance):
    • Our advice will fully solve the person's debt problem
    • We will recommend the least drastic and most appropriate solution available
    • We will aim to achieve the above in the shortest time possible
  • Our advice and support is confidential and free of charge.

Principles of Ethical Debt Advice

Unfortunately, access to appropriate solutions is often restricted by “creditor rules” or “working practices”. You can read more about how we decide which solution is most appropriate in our Guide to Ethical Debt Advice.