How can I tell which organisations offer good debt advice & which offer bad debt advice?
It’s very difficult to tell which organisations offer good debt advice from those that offer bad debt advice.
The main problem is that the provision of debt advice in the UK is unregulated (see the charity’s Blueprint for ethical advice and sustainable solutions) and no-one other than Debt Advice Foundation actually publishes information on their advice principles, so it’s difficult to compare.
Some people claim a good rule of thumb is to avoid commercial organisations as they factor in how much profit they can make from the various solutions. Whilst there will undoubtedly be companies that give bad debt advice because of this, it’s important to remember that there are also good, honest companies out there that can help you.
Debt Advice Foundation bases its advice on the following principles:
Our advice and support is available to everyone who needs it, no matter what their economic or social circumstances.
Our advice is based on the following key principles:
- We will recommend the least drastic and most appropriate solution available
- We will aim to achieve the above in the shortest time possible
- Our advice will fully solve the person’s debt problem
Our advice and support is confidential and free of charge.
Debt Advice Foundation is a registered UK charity offering free, confidential support and advice on debt. Our helpline advisors are available Monday to Friday 8am to 6pm.